Terms of Service (AGB)

1. Scope

These terms govern all contracts between M. Amin Sayegh, trading as Prinvox (a product of AIProCraft), Paul-Bertz-Str. 38, 09120 Chemnitz, Germany, e-mail: hello@prinvox.com (“Provider”) and businesses within the meaning of § 14 German Civil Code (“Customer”) for the use of the Prinvox software platform. Contracts with consumers are excluded.

2. Service

Prinvox measures whether and how an accommodation business appears in AI-system answers and in the technical readability of its website, and provides results, evidence, history and recommendations in a customer area. Scope (number of AI platforms, measurement frequency) follows the plan booked per the pricing page.

The Provider owes the performance of measurements by the described method, not a particular outcome. In particular, no rankings, no mentions in AI answers, no bookings and no revenue are guaranteed. AI answers are third-party snapshots and may change at any time.

3. Conclusion, term, termination

The contract is concluded on completion of the checkout (Stripe). Subscriptions run monthly and renew automatically by one month unless terminated before the end of the current period. Termination is possible at any time in the customer area or by e-mail to hello@prinvox.com and takes effect at the end of the current billing period.

4. Prices and payment

Prices on the pricing page at the time of ordering apply, plus statutory VAT. Payment is made in advance for each period via the payment provider Stripe. In case of default the Provider may suspend access after notice.

5. Customer obligations

The Customer may only register properties it is authorised for. Access credentials (sign-in codes) are confidential. Automated or abusive use beyond the booked scope is prohibited.

6. Availability

The Provider strives for high availability but does not owe a specific availability. Measurements depend on the reachability of third-party AI platforms; their outages are not attributable to the Provider and are shown in results as failed queries.

7. Liability

The Provider is liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence the Provider is liable only for breach of essential contractual duties, limited to the typical, foreseeable damage and capped at the fees paid in the preceding 12 months. Liability under the German Product Liability Act remains unaffected.

Decisions the Customer takes on the basis of the results are the Customer’s responsibility.

8. Data

Processing of personal data is governed by the Privacy Policy. Measurement results and evidence remain available in the customer area for the contract term; the Customer can export them as PDF.

9. Changes to these terms

The Provider may announce changes to these terms by e-mail with four weeks’ notice. If the Customer does not object before they take effect, the amended terms are deemed accepted; the announcement will point this out.

10. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction, where permissible, is Chemnitz. Should individual provisions be invalid, the remainder of the contract remains in force.